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  • 243 Washington Ave Nutley, NJ 07110
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Refunds and Returns

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Overview

At Air Compressor Technology Inc., we are committed to providing high-quality products and ensuring customer satisfaction. If you are not completely satisfied with your purchase, we have established a clear and fair Refunds and Returns Policy to facilitate your return and refund process.

Return Eligibility

To qualify for a return, please ensure that the following conditions are met:

  • Time Frame:
    You must initiate your return within 30 days of the delivery date. Returns requested after this period will not be accepted.

  • Condition of Item:
    Items must be:

    • Unused and in original condition.
    • In their original packaging with all tags, labels, and accessories included.
    • Free from any signs of wear, damage, or alterations.

  • Exclusions:
    The following items are non-returnable:

    • Customized or special order products.
    • Clearance or sale items.
    • Items that have been used or installed.

How to Initiate a Return

To initiate a return, please follow these steps:

  1. Contact Customer Service:
    Reach out to our customer service team at:

  2. Provide Necessary Information:
    When contacting us, please include:

    • Your order number.
    • A detailed description of the item(s) you wish to return.
    • The reason for the return (e.g., defective item, incorrect item, etc.).

  3. Receive RMA Number:
    Once your return request is approved, we will issue a Return Merchandise Authorization (RMA) number along with specific return instructions. This number must be included with your return shipment.

Preparing Your Return

  • Packaging the Item:
    Carefully package the item in its original packaging, including:

    • All accessories, manuals, and documentation.
    • Any promotional items received with your order.

  • Labeling the Package:
    Clearly write the provided RMA number on the outside of the package. This helps us identify your return quickly upon arrival.

Return Shipping

  • Shipping Costs:

    • Customers are responsible for return shipping costs unless the return is due to a defective or incorrect item.
    • If the return is due to our error (e.g., wrong item shipped, defective product), we will cover the return shipping costs.

  • Shipping Method:
    We recommend using a trackable shipping service or purchasing shipping insurance for returns over $75. This ensures that you can track your package and protects you in case of loss or damage during transit.

Refund Process

Once we receive your returned item, we will inspect it to ensure it meets our return eligibility criteria. You will be notified via email about the status of your refund:

  • Approved Returns:
    If your return is approved, a refund will be processed to your original payment method within 5-7 business days. Please note that your bank may take additional time to process the transaction.

  • Denied Returns:
    If your return does not meet our eligibility criteria, we will notify you via email. The item may be returned to you at your expense, and no refund will be issued.

Exchanges

If you would like to exchange an item for a different size, color, or model, please follow the return process outlined above. After receiving your returned item, you can place a new order for the desired item. Refunds will be processed for the returned items as per our policy.

Damaged or Defective Items

If you receive a damaged or defective item, please take the following steps:

  1. Contact Us Immediately:
    Notify us within 48 hours of receiving the item to report the issue.

  2. Provide Details:
    Include your order number, a description of the damage or defect, and photographs if possible.

  3. Resolution:
    We will work with you to resolve the issue, which may include sending a replacement, issuing a refund, or providing repair options.

Contact Us

If you have any questions or need assistance with the return process, don’t hesitate to reach out:

Thank You!

Thank you for choosing Air Compressor Technology Inc. We appreciate your business and are dedicated to ensuring your satisfaction with our products and services.

This detailed Refunds and Returns policy covers all necessary aspects, providing clear guidelines for customers while ensuring transparency and support throughout the return process.